Jewellery care and repair

Care & Repair
At Pristine Jewels, our team ensures that the benchmarks of design, quality and workmanship stay unparalleled. Here, we tell you how you can sustain the allure and authenticity of your Pristine Jewellery in the coming years.
Request a Repair
We are delighted to offer cleaning, repair and other services for most of our products. Our after sales services include professional jewelry resizing and cleaning:
For other servicing questions, please contact info@pristinejewelesdubai.com or
Call:
(+971) 58 500 6309


How to Care for Your Jewelry

Gold and Platinum Jewellery
OUR PROMISE
Keeping in mind our precise standards of quality and originality, we carefully source the Gold and Platinum that meet your type of requirements.
HOW TO CLEAN GOLD AND PLATINUM JEWELLERY
GOLD JEWELLERY
- For cleaning Gold Jewellery, add a few drops of liquid dish detergent into a bowl of lukewarm water. Mix the combination gently.
- Soak the Gold Jewellery in the solution for about 15-30 minutes. The solution will help loosen the dirt and grime that have been stuck in the intricate design.
- The next step is to scrub the jewellery with a soft-bristled toothbrush. Do note, the softer the brush, the better. The soft bristles help take out hidden dirt.
- Lastly, rinse the jewellery in gently running warm water and let it dry on a soft cloth. It is then ready to complement your beauty once more!
PLATINUM JEWELLERY
- Purchasing a cleansing solution for Platinum Jewellery is recommended.
- Use a soft-bristled brush to dip into the cleansing solution and gently scrub your jewellery.
- Then rinse the Platinum Jewellery in running lukewarm water until all of the solution is removed.
- Then dry the jewellery with a lint-free cloth. It’s ready to complement your beauty once again!

Gemstone Jewellery
OUR PROMISE
Jewellery that is born with the grandeur of gemstones are more special when in your care. Which is why procuring extraordinary and matchless gemstones, one of our known traits, makes us one of the recognized jewellers in the world.
HOW TO CLEAN GEMSTONE JEWELLERY
- Add a few drops of liquid dish detergent into a bowl of lukewarm water. Mix the combination gently.
- Soak the Gemstone Jewellery in the solution for about 15-30 minutes.
- The next step would be to scrub the jewellery with a soft-bristled toothbrush. Do note, the softer the brush, the better. Scrub gently even behind the stone where dust and soap can collect.
- Lastly, rinse it gently in running warm water and pat it dry with a soft cloth. It is then ready to complement your beauty once more!
Day-To-Day Care of Jewellery
- Keep your jewellery away from oils, perfumes and moisturizers.
- To keep the jewellery’s glow intact, avoid exposing it to bleach for house cleaning and other such products.
- Always store your jewellery in air-tight containers when not wearing them.
- Avoid leaving your jewellery in sunlight as it being exposed to rays can affect its shine.
- If you have both gold and silver jewellery, make sure to keep them separately because gold can get easily scratched by silver.
- Never ever use toothpaste to clean your jewellery. It has abrasive properties that can damage the piece.
- A solution of dishwashing soap and warm water should be your first choice to clean your jewellery the right way.