Terms Of Use

INTRODUCTION

This Website is owned and operated by Pristine Jewels FZCO (hereinafter "Pristine Jewels", "Pristine" and "Company"). By using our Website, you accept these Terms and Conditions in full; accordingly, if you disagree with these Terms and Conditions or any part of these Terms and Conditions, you must not use our Website. PRISTINE reserves the right to change these Terms and Conditions from time to time without any obligation to inform you, and it is your responsibility to look through them as often as possible. All rights, including copyright, on this Website are owned by or licensed to PRISTINE. Any use of this Website or its contents, including copying or storing it in whole or part is prohibited without the permission of PRISTINE.

If you have any queries about these Terms and Conditions or have any comments or complaints on or about our Website, please email us at info@pristinejewelsdubai.com

ELIGIBILITY CRITERIA

Any use/contract from/with this Website is not intended for users under the age of 18, unless permitted under applicable local laws ("Permissible Age"). Accordingly, by using our Website or agreeing to these Terms and Conditions, you warrant and represent to us that you are of the Permissible Age. We do not knowingly provide any service of the Website from users or solicit information from anyone below the Permissible Age. If we become aware that any person below the Permissible Age is using the Website, we will restrict the access of the Website to such user as soon as possible. If you believe that any person under the Permissible Age is using the Website or we might have any information of a user under the Permissible Age, please contact us at info@pristinejewelsdubai.com

COMMUNICATIONS

When you use the Website or send emails or other data, information or communication to us, you agree and understand that you are communicating with us through electronic records and you consent to receive communications via electronic records from us periodically, and as and when required. We may communicate with you by email or by such other mode of communication, electronic or otherwise.

ORDER OF PRODUCTS

All products and information displayed on the Website constitute an invitation to offer. Your order for purchase constitutes your offer, which shall be subject to the Terms and Conditions as listed herein. We reserve the right to accept or reject your offer in part or in full. Our acceptance of your order will take place upon dispatch of the product(s) ordered. Dispatch of all the product(s) ordered, may or may not happen at the same time, in such a scenario that portion of the order which has been dispatched will be deemed to have been accepted by us and the balance would continue to be on offer to us and we reserve the right to accept or reject such balance order.

No act or omission of PRISTINE prior to the actual dispatch of the product(s) ordered will constitute acceptance of your offer. If you have provided us with your email address, we will notify you by email as soon as possible to confirm receipt of your order, and email you again to confirm dispatch and therefore acceptance of the order.

We have made every effort to display as accurately as possible the colours of our products that appear on the Website. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the product on delivery. All products are handcrafted so there may be some variations in the actual product received. Packaging of the product may vary from the packaging of the product displayed on the Website.

All products are subject to availability. We reserve the right to limit the quantity of products we supply, supply only part of an order or divide up orders. We will inform you if we are unable to fulfil your order.

RESTRICTIONS

PRISTINE reserves the right, at our sole discretion, to limit the quantity/value of the items purchased by you and such restrictions may be applicable to orders placed by the same account, the same credit/debit card, and also to orders that use the same billing and/or shipping address. We will provide notification to the customer should such limits be applied. PRISTINE reserves the right, at our sole discretion, to prohibit sales to any one as it may deem fit.

SITE SECURITY

You are prohibited from violating or attempting to violate the security of this Website, including, without limitation:

Accessing data not intended for you or logging onto a server or an account, which you are not authorized to access.

Attempting to probe, scan or test the vulnerability of a system, network or breach security or authentication measures without proper authorization.

Attempting to interfere with service to any other user, host or network, including, without limitation, via means of submitting a virus to the site, overloading, and "flooding," "spamming," "mail bombing" or "crashing."

Sending unsolicited emails, including promotions and/or advertising of products or services.

Forging any TCP/IP packet header or any part of the header information in any email or newsgroup posting violations of system or network security may result in civil or criminal liability. PRISTINE will investigate occurrences that may involve such violations and may involve, and cooperate with law enforcement authorities in prosecuting users who are involved in such violations. You agree not to use any device, software or routine to interfere or attempt to interfere with the proper working of this site or any activity being conducted on this site. You agree, further, not to use or attempt to use any engine, software, tool, agent or other device or mechanism (including without limitation browsers, spiders, robots, avatars or intelligent agents) to navigate or search this site other than the search engine and search agents available on this site and other than generally available third party web browsers (e.g., Microsoft Explorer, Google Chrome, Mozilla Firefox).

CANCELLATION BY PRISTINE

There may be certain orders that we are unable to accept and must cancel. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. Some situations that may result in your order being cancelled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. We may also require additional information or verification/s before accepting any order. We will inform you if the entire order or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after your credit/debit card has been charged, the said amount will be reverted to your card account.

CANCELLATION AND CHANGES BY CUSTOMERS

Cancellations, replacements and returns shall be governed by the Return and Exchange policy available at https://www.pristinejewelsdubai.com/refund-and-return-policy/.

It is agreed by you that you will not dispute the decision made by PRISTINE and accept the PRISTINE decision regarding cancellation, modification or replacement of the order.

SIZING

Dimensions displayed on the Website are noted in centimetres. While we try to ensure that all measurements on our Website are accurate, errors may occur as each piece is unique. Ring sizing is sometimes a challenge to get perfectly right. A very thick band will feel much tighter than a thin band of the exact same size. When sizing a ring, we make every effort to ensure a perfect fit on the first try. Please choose your ring size carefully.

PRIVACY

Protection of your privacy is fundamental to us. We understand clearly that you and your personal information is one of the Company’s most important assets. We store and process your personal information including any sensitive financial information. Our current privacy policy is available at https://www.pristinejewelsdubai.com/privacy-policy/. If you object to your personal information being used in this way, you must not use the Website.

DISCLAIMER

PRISTINE, together with our licensors, owns the copyright to all the contents of this Website, including images. All trademarks and other intellectual property are owned by or licensed to us (unless otherwise specified).

You shall not copy, reproduce, distribute, republish, download, display, post or transmit any part of the Website without written consent from us (except as stated below).

You may print or download any page(s) for your own personal and non-commercial use only. If you have any doubts about what you can do, please go to our contact us page to apply for permission to reproduce the content.

While our Website is as accurate as possible, we cannot accept responsibility for any inaccuracies or errors beyond our reasonable control. We cannot guarantee that colours in our images will be rendered correctly on different computer monitors.

EXTERNAL MATERIAL

You shall not use the Website in any way that will damage it or interrupt its provision. You shall not use the Website to transmit or post any computer viruses.

We cannot guarantee that the Website is free from computer viruses, and you should take your own precautions in this respect.

We will try to make sure that the Website is always available. However, this is not always possible, and we are not liable if the Website is unavailable.

LINKS

The Website may contain links to other websites; these external websites are not under our control. We cannot be held responsible for such Websites and cannot make any guarantees about them. We provide these links because we think they might interest you, but we do not monitor or endorse these websites.

By accessing the links, you may leave this Website and be directed to an external website, or to a website maintained by an entity other than PRISTINE. If you decide to visit any such site, you do so at your own risk and it is your responsibility to take all protective measures to guard against viruses or any other destructive elements. PRISTINE makes no warranty or representation regarding, and does not endorse, any linked websites or the information appearing thereon or any of the products or services described thereon. Links do not imply that PRISTINE or this Website sponsors, endorses, is affiliated or associated with them. You hereby expressly acknowledge and agree that the linked sites are not under the control of PRISTINE and PRISTINE is not responsible for the contents of any linked site or any link contained in a linked site, or any changes or updates to such sites. PRISTINE is not responsible for webcasting or any other form of transmission received from any linked site. PRISTINE is providing these links to you only as a convenience, and the inclusion of any link shall not be construed to imply endorsement by PRISTINE in any manner of the Website.

CHANGES TO THE SITE DISCLAIMER

We reserve the right to change the Site Disclaimer from time to time. If this happens, we will notify you by posting the updated Site Disclaimer on the Website. If you do not wish to be governed by the revised Website disclaimer, you must not use the Website.

COPYRIGHT & TRADEMARK

PRISTINE, together with its licensors, reserves all intellectual property rights in all text, programs, products, processes, technology, content, photographs, designs and other materials, which appear on this Website. Access to this Website does not authorize anyone to use any name, logo or mark in any manner. All materials, including images, text, illustrations, designs, icons, photographs, programs, music clips or downloads, video clips, written and other materials that are part of this Website (collectively, the 'Contents') are intended solely for personal, non-commercial use. You may download or copy the Contents and other downloadable materials displayed on the Website for your personal use only. No right, title or interest in any downloaded materials or software is transferred to you as a result of any such downloading or copying. You will not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of or exploit in any way, in whole or in part, any of the Contents of the Website or any related software. All software used on this Website is the property of the Website or its suppliers and they are protected by Indian and international copyright laws.

Except where expressly stated to the contrary, all persons (including their names and images), third party trademarks and images of third-party products, services and/or locations featured on this Website are in no way associated, linked or affiliated with PRISTINE and you should not rely on the existence of such a connection or affiliation. Any trademarks/names featured on this Website are owned by the respective trademark owners.

PROFANITY POLICY

PRISTINE prohibits the use of language that is racist, hateful, sexual or obscene in nature in a public space. This policy extends to your submissions, postings and all other areas of the Website that another user may view. Please report any violations of this policy for review to the grievance officer mentioned in these terms and conditions.

If a feedback comment; or any communication between users on the Website; or email communication between Users contain profanity, please review our feedback removal policy and submit a request for action/removal.

TERMINATION

These Terms and Conditions are effective until and unless terminated by you at any time by informing us in writing at info@pristinejewelsdubai.com that you no longer wish to be associated with this Website, provided that you discontinue any further use of this Website.

We may terminate these Terms and Conditions at any time and may do so immediately without notice, and accordingly deny you access to the Website. Such termination will be without any liability to the Website. Upon any termination of these Terms and Conditions by either you or PRISTINE, you must promptly destroy all materials downloaded or otherwise obtained from this Website, as well as all copies of such materials, whether made under these Terms and Conditions or otherwise. Our right to any Comments shall survive any termination of these Terms and Conditions. Any such termination of these Terms and Conditions shall not cancel your obligation to pay for the product already ordered from the Website or affect any liability against you that may have arisen under the User Agreement.

MODIFICATION OF TERMS AND CONDITIONS OF SERVICE

PRISTINE reserves the right at any time to modify the Terms and Conditions without any prior notification to you. Subsequent to any such modification of the Terms and Conditions, we will inform you of the modifications in the Terms and Conditions through email at the email address provided by you while registering on the Website. You can access the latest version of the Terms and Conditions at any given time on the Website. You should regularly review the Terms and Conditions on the Website. In the event the modified Terms and Conditions are not acceptable to you, you undertake to discontinue using the service. However, if you continue to use the service you shall be deemed to have agreed and accepted to the modified Terms and Conditions and you undertake to abide by the modified Terms and Conditions.

INDEMNITY

You shall indemnify and hold harmless PRISTINE, its owner, licensee, affiliates, subsidiaries, group companies (as applicable) and their respective officers, directors, agents, and employees, from any claim or demand, or actions including reasonable attorneys’ fees, made by any third party or penalty imposed due to or arising out of your breach of these Terms and Conditions, privacy policy and other policies, or your violation of any law, rules or regulations or the rights (including infringement of intellectual property rights) of a third party.

LIMITATION OF DAMAGES

In no event shall PRISTINE or any of its subsidiaries or affiliates be liable to any entity for any direct, indirect, special, consequential or other damages (including, without limitation, any lost profits, business interruption, loss of information or programs or other data on your information handling system) that are related to the use of, or the inability to use, the content, materials, and functions of this Website or any linked Website, even if PRISTINE is expressly advised of the possibility of such damages.

CONTACT INFORMATION

For questions, please contact us at info@pristinejewelsdubai.com or message on our WhatsApp no. +971585006309 available between 10.00 am to 8 pm (IST), Monday to Sunday.